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Do You Do What You Say You’ll Do?

Many businesses have selected integrity as a core value. They’ve written their Mission Statement to reflect it. Their employees are proud to parrot the word. However, when asked, many employees don’t know what the word means. If you really want to be an organization who prides itself for being integrious—for going above and beyond while maintaining high standards—you’d better define what integrity means and educate your employees. 

If your employees can’t, don’t, or won’t do what they say when they promised, how can you create an organization which is integrious? How can it do what it says, when it says it will, to a higher standard than is typical in your industry when your people don’t understand that it’s part of their job? 

I think about integrity a lot because it’s one of my top 5 core values. Do what you said you’d do, when you said you’d do it, and do it to a higher standard than normal. Do you really want to be someone who’s known for your integrity? For leading an organization known for its integrity? If so, you first must know what your definition of integrity is; then live by it!

I have to remind myself daily: what I’m tolerating, I’m encouraging. We need to define the limits of what we will and won’t accept. I’ll repeat: What we tolerate, we encourage. Define your core business values. Lead with them. Teach them to your organization. Don’t encourage what you don’t want to be repeated. If you value integrity, do what you say you’ll do, when you say you’ll do it, to a higher standard than normal. Don’t tolerate anything less.

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